Privacy Policy
Last updated: November 2026
Data controller
City Side, Bevrijdingslaan 246, 2450 Meerhout, België, is responsible for the personal data you give us through this website. You can reach us about privacy by email at [email protected] or by post.
What we receive
There is no contact form on this website. When you phone or email us, we only get what you choose to tell us: your name, phone number or email address, the address of the property and a description of what needs cleaning, perhaps with photos.
Why we use it
To answer your enquiry, book a visit, put together a quote and, if you hire us, do the work and invoice it. We won't send you marketing and we don't sell your details to anyone.
Legal basis
We process your data because you ask us for a quote (steps taken before entering into a contract, Article 6(1)(b) GDPR), and to carry out and account for a job under the contract and our legal obligations (Article 6(1)(b) and (c) GDPR).
Who can see it
Emails reach us through our email provider. The website is hosted on Cloudflare Pages, which may process technical data such as your IP address to keep the site secure. They use that data only to provide their service. We pass nothing else on unless the law requires it.
How long we keep it
Enquiries that don't lead to a job are deleted within two years of our last contact. Data linked to an invoice is kept for ten years, as Belgian VAT and tax rules require.
Cookies
This website sets no tracking or advertising cookies and uses no analytics that follow what you do online.
Your rights
You can ask to see, correct or delete your data, object to its processing or ask us to restrict it. Send your request to us and we'll reply within a month.
Complaints
If you're unhappy with how we handle your data, please tell us first. You can always complain to the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) at gegevensbeschermingsautoriteit.be.